Cancellation "reminders" from Booking.com
Below is an email my partner received regarding a booking he made some months ago:
As a Booking.com partner, I feel that with Booking.com sending out such emails, it is almost encouraging bookers to cancel, at the very least reminding them that they can still cancel. Whatever our cancellation policy as partners, do we really want to be reminding customers that they cancel? Is it really necessary for Booking.com to use their resources in this way - it is certainly not good for partners' business. What does anybody think - I'd be really interested to hear other opinions.