Cancellations due to coronavirus
Help.. Located in the Scottish highlands we have a lot of bookings for April and May 2020. Due to the current world issues along with local issues we find ourselves under great pressure from our neighbours and fellow locals in the village to close our business for the next few months. The uk government have closed all restaurants, pubs and caffe's ect and have reiterated that people should not travel around the country for non essential reasons.
Having communicated with B.Com partner help they/you politely advised us unless the UK government close the country down? cancellations of any bookings instigated by us will still incur Commision charges and relocation fees if the guests affected still wish to travel.
As a very small business taking the decision to close the business for two months and loos the bookings will like many others put our business in finical jeopardy, and to then Incur further costs from B.com would be the final nail in the coffin lid.
Yet we are being told/advised? that all customers Moines should be refunded in full? if they request a cancellations.
As all monies from bookings are handled by B.com and paid to us on the 15th of the following month based on check out date, and therefor having complete control over our finances. This month, March is our first month of the season which we have opened for the year and rely 100% on receiving payment for this on April the 15th, If we make the final decision to close and B.com automatically extract the Commision and relocation fees from our first business then as a business we are finished.
As a husband and wife team running the business on a daly basis we are also putting ourselves at a greater risk with regard to our own health. Our accommodation has to be cleaned and made ready for guests on a daly basis, yes we can limit our social distances when meeting and greeting guests but the next few month bookings increases our risk and we have to trust guests to be honest with us with regard to their own health?
I fully understand that B.Com is also running a business and also has to keep the business afloat, but I hope they/you fully understand when I say we as property owners have to meet and accommodate many numbers of different people each day, B.com staff work with the same people on a day to day basis and therefor lower risk than us your partners? B.Com statement under partner help re 'looking after guests and partners is our main concern' ect.. or words to that effect to us appear to be more biased towards guests?
Guest are advised always to take out travel insurance yet B.com wants all business to refund all monies if guests cancel due to the ongoing criss, at what point should Insurance companies start taking a part in this criss.
Advice/help and comments would be greatly appreciated.
Phil & Sue Wheelhouse
hill cottage cabins