There are few ways the guest/partner can change reservation dates:
- from the confirmation email, in case of flexible policy guests are able to change dates by themselves;
- you are able to change reservation dates right in the Extranet starting from the check in date and until 48 hours after check out (in case of flexible policy);
- in case of non-refundable policy, the guest or you can contact our Customer support team by email or phone and request assistance with modification.
Extranet > Inbox > Booking.com messages , click button on right to reveal message us.
I tried all that and not working
its a pity that booking.com does not have a live chat system ,with thus can be a big help
Hi Nande! Thanks for posting in the Community!
There are few ways the guest/partner can change reservation dates:
- from the confirmation email, in case of flexible policy guests are able to change dates by themselves;
- you are able to change reservation dates right in the Extranet starting from the check in date and until 48 hours after check out (in case of flexible policy);
- in case of non-refundable policy, the guest or you can contact our Customer support team by email or phone and request assistance with modification.
Best regards!