We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Change in contactperson

Dear sir/madam,

I am contacting you, because I want to make a change in my contacts. I to make the change in our extra net account, login account.

This is now confirmed with the e-mail address: *** But she is not working in our hotel anymore.

Could you please change the e-mail address to ***?


I am looking forward to hear from you!


Kind regards,

Jody Laanstra


1 Replies


You have posted this on the partner forum but we are not able to help with this situation.  Email the booking.com help team using the Inbox icon on Extranet.

7 months ago