We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




 OTAs should be made to make guests use individual travel insurance, not use hosts as travel insurers and automatically offer cancellations with full refund.

Alternatively, OTAs should offer vouchers or postponements, not allow cancellations. Why you are not supporting your hotels, allowing guest to cancel free of charge might help your business but many small hotels will suffer.  Please stop this practice now, hoteliers, guest houses, villas, cottages they need your support. Have you even consider reducing comission during this time?

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