
1
COVID-19 Property concellation
Hi,
I'm sure this question has been asked and answered but as of now i've been unable to find an answer.
My question is as follows
If, due to the government's track and trace, we have to self isolate for 14 days and shut down our B&B what do Booking.com require me to with regards to cancelling guests for that period of time?
1. Can we inform the guest of our situation and then either offer them new dates post 14 days quarantine
or
2. Can we cancel them with no retribution (We don't take deposits so no issue refunding etc)?
or
3. Are we liable to find them alternative accommodation for the dates they require? or let booking.com do that for us and we're billed the difference in cost?
Look forward to reading your replies.
Many Thanks
David
Hi David - The Old Mill Bed and Breakfast
Like you said there are 14 days restrictions, and in some cases only for essential workers.
THis simplest solution is to cancel by:
I usually offer 3 things and default to number 3.
There is always the possibility I noticed that a guest maybe unable to see email, due to their own current situation, so if after say 3 days no response then inform Boking Support Team to do it for you.
You have done your due diligence and guest has not replied in 36 hours.
Kind Regards