Did you know we’re changing the way guest reviews work?
Guest reviews are one of the most important factors of managing a property. We at Booking.com we appreciate the feedback on the fairness and accuracy you have provided of the guest review score.
Thanks to your input, we have made some changes to the way the guest review score is calculated.
In this new system the overall score won’t be determined by the average of the 6 categories, you’ll find all the details in this dedicated article.
Let’s find out what’s new in the improved review system:
Now guests select an "overall" score themselves
Smiley faces are replaced by a new sliding scale of 1–10 for this score
The 1–10 sliding scale means more objective scoring based on guest feedback.
Your feedback helps us improve! Please leave your thoughts in the comments below: