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Hi Juliana Hincapie


As this is a partner forum and not direct support forum, you will ned to share implicit details and not vague statements in order for us fellow partners to advise you in any way.


Otherwise you should go to Partner Help - Contact Us at footer of this page and find the phone number for your country or region to make direct connect with BdC support advisor.


Kind Regards

PS: Add you property link to your profile please. as it helps us a lot in order to help and advise you.…