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Sergei - Community Manager
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FAQ update announcement (April 23, 2020)

Hi everyone,

Just a quick post to let you know that the Coronavirus FAQ on the partner hub has been updated with more information. You can find the most recent additions here. 

We are still seeing a lot of very important questions coming from you here and are continuing to work internally to update the Coronavirus FAQ as soon the right advice becomes available.   

We also want to thank all those partners who have been super helpful in sharing all their great advice. If you haven’t had time to check out some of these threads we recommend you do:

How to prepare after the situation back to normal?

How disinfect your guest room? 

Health Passport for Summer 2020

Thank you again for your ongoing support, 

Sergei and the Community Team


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M Adamopoulou 2 years ago

Thank you Sergei for update...

Wish you well.

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Le Balcon des Jasses 2 years ago

I want to work, I want my customer back, I want to cook, I want to see happy people around me..

How to do?




Suemcgrath 2 years ago

Hi Sergei, 

Our properties are open for Critical and Key workers, we have to Vet all our clients before agreeing to their arriving and carry out official government cleans by a qualified contractor. Closing our businesses off during this very important period is hindering all those key and Critical workers, and by them not being able to communicate with us direct as BC has stopped all contact information being allowed is not on.  When will BC stop telling us who pay you how to run our businesses.  We are currently working with the local councils, NHS and Capww, without us those people needing isolation after working in hospitals wouldnt have anywhere to stay.  This information needs passing on and how comes TA and Home Away are not taking this drastic action that you have done!  Thank you. I am sure I am not the only one in this situation. 

Jcwren1966 2 years ago

Like me, I am sure many of you have faced terrible loses due to this horrendous crisis.

I am also sure that many of you are also absolutely appalled by the lack of support and the complete lack of respect for our businesses.  Many of us have faced terrible loses and had absolutely no control due to B.Com overriding our policies.

B.Com has, since changed the policy regarding FM situation, which is a good step forward.

Other platforms have issues public apologies for there thoughtless application of policies and have made changed to rectify and correct the situation as best as possible.

I see no apology from B.Com. And I still see in the fine print that they reserve the right to go back to old policy at any time.

What is very concerning to me as a partner is the complete lack of respect B.Com that has for its partners. Their role in this relationship is completely skew. We are treated like employees and not partners. This is unacceptable.

We are their partners and OUR guests are OUR guests and not the guests of B.Com. This fact is even contained within the contract for the guest when they make a booking.

I also am concerned also that still there is absolutely no policy regrading FM situations for the partners, and our protection.

What is becoming increasingly worrying is that all this is making B.Com a business liability with huge risk.

The trust factor is most certainly failing. From one moment to next, we have no clue as to what will be next. The policies, T/C’s seem to change as when it suites B.Com.

There are many companies that will fail after this crisis. Some companies bigger that B.Com

Everything has changed. We need to think differently, and we need to think on our feet to match the new traveller.

I know for a fact, that even though B.Com was my best source of bookings, they are also the biggest risk.

I will be making every effort to find better, safer ways to market my properties. I am sure many of us will be doing the same.