Global communication follow up (April 3, 2020)
Last week, we promised to share more detail about our ongoing work to support you in these incredibly challenging times.
Today we are announcing changes regarding our Force Majeure policy and how this will impact guest cancellations triggered by the COVID-19 outbreak. You can read more about that here.
We thought this would also be a good moment to give you a little insights into how you have been using the community during this time.
Since we added the #coronavirus tag, there have been almost 200 corresponding posts. In some cases, you have been able to support one another and where possible, we are guiding you to the new Coronavirus resources now available in Partner Help. In cases where we don’t have an answer, we have been working internally to update the Coronavirus FAQ as soon the right advice becomes available.
We have created a dedicated landing page with all recent news and up-to-date information on the Coronavirus and recommend you regularly check there for updates.
Every day, we are seeing you connect in the Community and share your experiences. In March we saw over 4,000 new engagements - and we want to thank you for continuing to support one another during this time.
Sergei and the Community Team