guests messages

When i recive a message from booking into my email inbox, appears defferent as the messages on my host booking account. Also when i read the message, appears as it is not read.

When i am trying to find other messages, do not appear nothing, but on my email of outlook account appear the messages guest with information i would like to answer, but i can t.


For example in outlook the message says she is going to bring a dog but in my booking account box do not appear nothing about this message.

Anybody knows why?




The best and fast way to reply to your guests is through Pulse app. The messages do appear correctly. I don't recommend to use Outlook, because you have to be 100% sure about messages delivered on time and showed correctly. Extranet is taking too much time to sign in and then still click until you reach messaging. Unlike Pulse is just 1 second to start writing to your guest.