Guests not fully reading the description and getting disappointed
I feel frustrated that guests give a low rating and complain about things when they shouldn't.
The complaint was that the chairs were not comfortable, the bed was too firm, and a few other things that they wrote to me about privately. Yes, one of the three chairs needed a crew tightened, we fixed that. We could have done that the minute they noticed, since our homestead is attached. Two other chairs were ok. (Two guests only) The bed too firm? Well, it says very clearly written in my photo that the bed is firm. Most probably guests have never seen the photo. And I can't change anything about the bed. It is a high-end bed, with extra layers to make it not so firm, and besides that, the official wording for the bed is medium firm, according to the company where I had them specifically hand made. (Auckland) So for comfort, I was scoring a 5 which is very low. New potential guests may think that I have a horrible bed and skip my address, which I find it frustrating since it is simply not true.
Is there any way we as hosts can review the guests, PLEASE. (Same as AirBnb) And potential guests can see as well.
Is there any way we can delete reviews that are not correctly made?
Is there any way how there can be a technical trick for the settings to be created by Booking.com staff, that people have to go through all the photo's etc first before they can book...?
It happened quite a few times that people simply don't read or only look at first photo and then later complain at arrival...
The more information we can give about our situation the better. This leaves less room for errors Again, I find Airbnb website very well set up and never had any problems with Airbnb guests so far.
Anyone? Thank you!