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Hi, I'm Ailyn, new Account Advisor in the Community!

Hi there!

I am Ailyn Fernandez, Account Manager in the Booking.com Mexico City office since January 2020, just before our lives changed forever. I have a hotel sales and revenue background that has helped me connect much better with hotel partners by understanding what operational and revenue challenges they have and offering solutions that best fit their needs.

I joined the Partner Community just recently but rest assured that I will be happy to answer your comments and questions with dedication to help you grow your business.  

Happy to help!

Ailyn


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BrookAve 1 year ago

Welcome to the mad House 🙃

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Ailyn Fernande… 1 year ago

Thank you BrookAve ! I have seen lots of your responses, comments and suggestions. Thank you for your input!

Looking forward to help you or other partners on this road to success.

Have an amazing day!

Ailyn

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Nicola Mohle 1 year ago

Good morning Ailyn. I have paid my invoice but am worried because booking.com are still showing it as outstanding. I am also battling to speak to someone at Booking.com! Please advise how I can contact someone via email and send an attachment? Or please could you contact me privately nicola.mpu@gmail.com so that I can send Booking.com a proof of payment. The reference for the payment is 8426080 / 1575204408. Thank you. Kind regards Nicola

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BrookAve 1 year ago

Nicola Mohle

hijacking topics - the art of going off topic on someone else topic about your topic instead of creating your own topic on your topic. #DontBeLazy

 

  1. They will never directly contact you as Support teams (not Community staff) will never see this post.
  2. Send Partner Support a message and attach the pdf  of the documents as proof. There is no email method other than that one.
  3. never post action requests here , again only us partners and Community staff here. Neither of which can deal with your personal account issues.
  4. Reminder  : community guideline : never share contact info
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José María Sei… 1 year ago

Hello, good afternoon, I need to know how I can make a claim. The price of my apartment is 72 euros per day, however Booking has rented it for half...what can I do? Thank you, kinds regards, José María

jomaseilo@hotmail.com

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Ailyn Fernande… 1 year ago

Hi José María.

I suggest you verify if there are any active offers on the promotions tab that may explain the amount charged per night.

Hope this helps!

AIlyn

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BrookAve 1 year ago

 

Hi

 

  • It's not a claim you need to do , its basic training.
  • Your misconception of how things work is the root cause here.
  • The price displayed to guest will always be different for multiple reasons:
    • breakdown of price , hover mouse over to view it , when on the results displayed view
    • breakdown will show fees and then vat added
      • some listing results may not show breakdown.
    • on the reservation details page
      • here you will be able to see the breakdown of the cost, click to expand it. the view will show each cost per night and fees and vat  etc at the end.

 

 

 

 

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nathalia forer… 1 year ago

Hi. I have a problem with a customer. They booked the appartment but I forgot to close the dates because the appartment was already booked in other website and now the customer doesn`t want to cancel the booking, Please help. 

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BrookAve 1 year ago

This is why you need a 3rd party channel manager service, to avoid this 

 

Did you offer to change dates?

 

If they can't change dates offer to find alternative accommodation 

 

Or ask Partner support to do so, either way if guest is being difficult and insists on same dates, likely you will get a relocation invoice 

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herry G 1 year ago

Hello ailyn

we couldnt get payout from booking. i already checked my bank account information and seems fine. where could i do mistake ? our booking and account name is diffirent, should be because of that ?

thx a lot for help.

turkhun

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BrookAve 1 year ago

 

not for here , contact Partner Support 

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Ailyn Fernande… 1 year ago

Hi Sherry!

Shouldn´t be the reason.  If you did not change the bank details recently, please message through inbox to the Finance team to ask about your next payout date. If you did change it recently, then allow a few days (sometimes weeks, depends on the billing cycle) to receive the deposit.

Hope this helps.

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herry G 1 year ago

hi again ailyn

we didnt changed recently. we changed before. finance department has already sent us mail abouy payout details but we couldnt recieve any payment. i already asked to my bank and there wasnt any income from booking. please can you check what about status of payout ? probably payout go back to booking account. while i want to check status of payouts sytem shown ; your payouts are blocked. (i shared ss of page)

many many thanks 

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Ailyn Fernande… 1 year ago

Hi Sherry, if your payouts are blocked (note in red on top of the page), you need to contact the finance team gain to review why are they blocked, Credit Control/Finance is the only department that can check this with you.

Hope this helps and gets resolved soon.

Ailyn

 

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herry G 1 year ago

hi again ailyn

can you share their contact link. thx a lot

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Ailyn Fernande… 1 year ago

Hi Sherry, you need to go to the inbox tab and select Booking Messages. On the left hand side, you will find an option where it says "see contact options", then you select finance or commissions and again "see all contact options"  or "Still need help" (depends on the country and language) and will give you an option to send a message to the Finance team.

Hope this helps.

Ailyn

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Sebastiàn Soto 1 year ago

Hola tengo problemas con mi alojamiento y no logro contactarme telefonicamente con Booking. He llamado varias veces , con un alto costo, me han atendido pero no lo han solucionado. Como puedo hacer para que me llamen? Gracias

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Ailyn Fernande… 1 year ago

Hola Sebastian.

Our phone numbers are normally without a cost to you. But you might want to request a call on the Inbox message center an depending on what you need help with, you will be given the option to call a specific phone number or send a message.

AIlyn

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Isle of Wight … 1 year ago

Hey Ailyn, please can you explain why Booking.com charge partners for mistakes made by Booking.com?

Please can you explain how that is fair or reasonable? Or in fact, legal?

 

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Isle of Wight … 1 year ago

Ailyn, that would be another waste of my time. The problems with Booking.com are well known.

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Marija Durovic 1 year ago

Hello Ailyn,

can you help me how to change category from ''villa'' to ''house for renting'' or ''guest house''?

Thank you in advance.

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Ailyn Fernande… 1 year ago

Hi @Marija Durovic

I apologize for the delayed response!

You need to request this through the extranet on the inbox tab, select "Booking Messages" and on the left search for property details and other contact options where you can choose message and request to change your property type.

Hope this helps!

Ailyn

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Silvia Mckiti 7 months ago

Ailyn, please can you help. None of my “Payment “ PDFs are correct, also have not received any payments due to me. Have emailed and called and waited, but nothing in my bank account. Please get in touch with me asap to sort it out!