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How can I get someone to cancel their booking?

I need to cancel a booking at my French B&B because I have had a heart attack and advised to stay in England. How do I get the booking cancelled?

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Sharonpowney

If you are unable to do a cancellation on the reservation page, message the guest and explain and ask them to cancel.  Do some investigation first (if you are able) so you can offer them some alternatives.  If you can't get any response from them contact booking.com as they will do a relocation but this may incur some charges for you.  Use Inbox icon on Extranet.

2 months ago