We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


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How do I give a full refund?

I , as with many others, have received many cancellations and am refunding people in full if they do not wish to take credit.  I have just received a cancellation for May, outside the March to end of April guideline but have promised the guest a full refund.  However, booking.com will only allow me to give them 50% .  How do I refund the other 50%?  There seems no way on the booking.com site.

From now on, however, although it is obvious that nobody shall be travelling to Spain in May either, I shall no longer take cancellations until further notice from people booked 1st May onwards.

Anyway, need some advice as to how to refund the present cancellation the rest of their money.



1 Replies



What do you mean booking.com will only allow you to refund 50%?


THat sounds like the policy for that booking has a 50% policy set, so just up date  ….

Property > Policies> edit the relevant policy


Alternatively message the guest for their IBAN and account name and transfer funds yourself


Or even longer is message support/finance team to enable full direct refund.



Kind Regards

8 months ago