We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



I want to cancel my bookings


I am wanting to close my apartment that I rent in my house for the forseable future due to the Coronavirus.

I am over 70 with underlying health issues and the apartment is on the first floor of my house and I manage and clean it.

How can I cancel the bookings that I have? I have contacted BDC but they said they would get back to me but havn't. I have guests arriving next week.

Thanks Pamela

3 Replies

Dene Guest House

Relocate the guest to another property. Phone around and let the guest know. 


8 months ago


For cancelling the booking, please go on reservation detail of guest, then there you could do

8 months ago