We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

B.

KYP form - email mistakenly sent

Hi everyone,

We apologise to our partners that have received an email earlier with the subject line: 

Last chance: Know Your Partner form(s) to be completed

We had some technical issues with the sending of this email, which we’ve since fixed. 

If you are an accommodation partner and have not yet completed the 'Know your Partner' form, you will see a banner in your extranet, informing you of the next steps to take. Log into your extranet.

If you have already completed this form, please disregard the email as no further action is required. We greatly value your time and effort spent on this initiative. 

We apologise for any confusion the earlier email may have caused. 

Kind regards, 

- Your Booking.com team 

+7
17 Replies
855 Views

1
Tanya Erlank

The email sent to me did not include the property ID so I could not access the KYP form which I gather is due to the technical issue you had. I logged into the extranet but don't find any banner either. What should I do to access and complete the KYP form?

 

1 year ago
B.
Ilaria - Commu…

Hi Tanya Erlank,

Thanks for your comment. 

If you're logged in to extranet and not able to see the banner it means that the form has already been completed and no further action is required.

Hope that helps,

Ilaria

+3
1 year ago
1
Tanya Erlank

Thanks Ilaria but I have not completed any form yet - don't even know what it looks like. 

1 year ago
B.
Ilaria - Commu…

Hi Tanya,

that means that you've provided all the required information when you signed with us, any other follow up (form) is not needed.  

 

1 year ago
1
Seaboard Hotel…

Dear Ilaria

 

I hope this email finds you well.

We have not receive any banner message would you be able to check on your side whether we need to complete the form at Seaboard Hotel and Holiday Apartments id number 401738.

Many thanks

Slindile Fuyana

1 year ago
1
Los Pequenes

I have the same issue... you keep sending me emails to complete the form but I can't find it and I never complete it before... where is it? there is no banner in my web account. Please help.

Regards,

Karen.

+1
1 year ago
1
The Gallery Hours

Hi there, I got a request to complete KYP form. If I don't, I won't able to use Booking.com anymore.

I don't know how to complete it and I didn't get any documents from Booking.com.

Please give me a suggestion.

Regards, 

Bell

1 year ago
B.
Ilaria - Commu…

Hi everyone,

thanks for your comments, if you're logged into your extranet and not able to see the banner it means that no further action is required by you. The information you provided when you signed with us were enough and no form is longer needed.

The email you received was a mistake as explained in the opening post.

- Ilaria 

 

+2
1 year ago
1
The Gallery Hours

Could you please show me for the banner?. I am quite sure which one it is.

1 year ago
1
Le Plaza Hotel

Hi Ilaria, 

In received the email but not the form.

I followed the steps that Natàlia gave( very helpful) and here is what is displayed in the status:

"Status: You submitted this data. We are processing it to check your account."

Does this mean that i am ok for KYP or do i have something else to do?

Thanks

Daphnée

 

1 year ago
1
Natália Candid…

Thank you Ilaria. I received the e-mail, but I've already sent the form.

If you are not sure if you have/have not sent the KYP form, go into your property - Account button (next to the Search area) - Security. There you can check the Status.

+3
1 year ago
3
Andy

Due to scams with emails containing links I reported this email today especially as didn't appear in Extranet inbox.

Had reply which put my mind at rest so thank you, hopefully any future genuine emails will go to Extranet Inbox too so we know they are genuine!

Andy

+1
1 year ago
10
M Adamopoulou

Ilaria thanks for feedback.

 BDC already informed me that email was send by a mistake.

Have a good day.

+1
1 year ago
1
Hotel Sedona

i want to delete my account...please tell me how can i remove my account from booking.com

thanks

1 year ago
10
M Adamopoulou

Dear Hotel Sedona, sorry to hear that.

If you want to delete your account you have to send a message request through your Extranet inbox. It will take some weeks before it is done, as far as I know.

In the meantime you can close all your rooms so you dont have any reservations.

Hope this helps you and wish you all the best.

 

 

1 year ago