New Review System - Overall Rating is only dragging our scores down
I love that the Smiley system has been removed, the new 1 - 10 system makes much much more sense to both us and to the guest HOWEVER the Overall Rating option has so far only proven detrimental to our review score.
I get that some people wanted the overall rating to be guest chosen due to the location score bringing their overall down (which it does for us - location is our lowest score too) but this change is not helping at all.
Might be an Australian thing or tall poppy syndrome or something else but so far our reviews where the guest has chosen the overall has not reflected their comments or their other ratings.
The beauty of Booking.com generating the Overall Rating is that it removes some of the subjectivity by using the 6 scores to create a more Objective Rating.
Example #1 - Guest left a glowing review, 10/10 for every item plus an additional rating. Overall score was a 9/10.
Example #2 - Comparing one old version, self calculated review to the new version. The new version is overall higher rated but a flat 8 score vs the old style review is 8.8 despite having 2 score rated lower.
To be fair we have had one review that goes the way that the location bemoaners wanted:
Instead of getting a 9.6* Overall Rating for a review that was 10/10 for everything except the location at 7.5/10, we got a 10* Overall Rating. Going to say that this is a buck to the trend.
Which is a gain of +0.4, vs the examples that had losses of -1.0 and -1.6 respectively. Not worthwhile in my book but more of the issue is that the guests arent going to be able to compare apples with apples with the new heavily subjective method of calculating the Overall Rating.
Bring back the old Overall Rating calculation but leave the new 1 -10 ratings I say.