We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

No calendar showing and troubles with price settings etc

Hello everybody,

We need some further assistance because its impossiblle for us to maintaine our extranet in any way. 

No calendar is displaying in the extranet - so we can not set the price, rooms to sell etc.

We have been advice to delete search history with the cookies - but has not helped so far in fact.

 

We need to contact our sales representantive to come directly here and help us. Staying on the phone 14 days trying to fix it is obviously useless .

 

Kind regards,

 

Misa - Hotel Samechov, Czech Rep.

1 Replies
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10
BrookAve

 

Hi Misa,

 

Unfortunately unless your country BdC regional office offers direct onsite support, there is  normally no such thing.

 

 When you log on to the Extranet , top from left do you have a menu called Rates & Availability? Under this is the calendar.

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/availabil…

 

What happens when you try this link , do it load and show your calendar?

 

 

If you dont have this you are not actively setup and I suspect either incomplete registration or you have been suspended or closed.

 

Maybe the BdC Communities Team    can help

 

TIP : CTRL+F5 on a web browser will reset the cache and reload the page.

 


Kind Regards

+1
5 months ago