We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Dear Booking.com, Can you help me open our listing on Booking.com? Our guests can not book our property.  Please tell me what should I do? Here is my phone number: *** - Ms. Nuong Looking forward to hearing from you. Many thanks Nuong.

2 Replies


You have posted this on the Partner forum which is for discussions.  You need to contact the Help team at booking.com.  Use the Inbox icon on Extranet.

1 year ago
M Adamopoulou

Dear Nuong, welcome to the Partner Community. 

In addition to      above  I would like to remind you that you have to open your rooms and make sure that your status is not in 0.

Wish you a great start.

1 year ago