Recent reviews not public

We are quiet new on Booking and had one bad and totally dishonest review.
All others clients have been kind enough to rate our efforts with extremely high scores. But for some unknown reason Booking is not posting our recent reviews in public (see pic analytics).

When calling booking service for explanation we get the standard reply to wait for an answer. And then time goes by and we don't get any reply.
Anyone had a similar experience?

Finca Alexandría

Again 3 days later , Booking is still not giving any reply. Every phonecall with the support service they promise that the 'reviews team' will sent an answer soon. But the 'reviews team' just keeps ignoring our simple question.