Slow answers from BDC help.

How do you rate the response speed and quality from the internal messaging system in extranet?
For me it seems evenly split into 3 possibilities;

1) You pop your question, take note of the amount of working days quoted to answer and then..........nothing! Chase a few times and eventually someone answers.

2) You get a timely answer but it's of standardised type and seems like it was chosen at random, rarely matching the question asked.

3) You actually get a timely and logical answer.

So for me that's a 66% failure rate by BDC!

Yes, I could contact my account manager but she always calls back when I'm not there.


The load should be pretty even all year as one places high season in another's low season.
I do feel if the system says " we will answer you x days" , then that is how it should be.
I'm quite sure many replies are handled by chatbots anyway, explaining the wayward answers often received.