I have a rating on my small B&B with Booking.com of 8.6 which I feel is good for what we have to offer.
But one year ago a guest came and had not read all the rules and gave us a dreadful review on Trip Advisor. A year before this another guest give us a terrible review on Trip Advisor.
So if you look up our property on Trip Advisor all you get is two Terrible reviews. I have complained to Trip Advisor and all they say is I have a right to reply. Which I have done. They will not remove the comments, as who is telling the truth and who is lying I expect is the reason.
I asked how long will these review stay on their site and they say forever, unlike Booking,com for 2 years.
Booking.com did not allow the latter review to go on there site as the guest only stayed 10mins. So he turned to Trip Advisor to vent his views which included lies!
My wife feels guests will read Trip Advisor reviews with my comments then go to Booking.com to book. My view is no, they will not do this.
My point is the guest will find another was to get back at you when they feel like it, and you can not stop them.
Mike B, Bed and Breakfast