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What you need to know about your property content

Hi everyone!

When it comes to attracting guests to your page, you have many tools at your disposal to make sure that your content showcases your property in the best way possible. 

Here are some ways you can update old information, or make any changes, to ensure that guests are seeing the most updated information. 

1. Property Description

Steps to follow in order to correct information in your property description: 

  1. Log in to the extranet
  2. Click the Property tab, then View your descriptions
  3. For changes to your property description, click Found a typo? Request a fix and describe the fix you need in the text field that appears below
  4. For changes to your room description(s), click the Request a correction link below the room you’d like to update, then describe the fix you need in the text field that appears below
  5. When you’re ready, scroll to the bottom of the page and click Request a fix.

(you can also read more in the article called Changing your property description)

2) Facilities

Steps to follow in order to make sure that your facilities are up to date: 

  1. Click on the Property tab on the extranet and select Facilities & Services.
  2. Scroll down to check (or uncheck) any facilities you have at your property and that are available on site.
  3. Don’t select activities that are available nearby but not on site. This can cause confusion for guests and could lead to complaints.
  4. Click Save at the bottom of the page.

(you can also read more in the article called How can I update my property's facilities?)

3) The Fine Print 

Steps to follow in order to add important information for guests which they should read before they book, in the fine print:

  1. Log into your extranet and click on the “Property” tab.
  2. Click “View your descriptions.”
  3. Under “The fine print” section, you can tick “Additional conditions,” which are regular phrases pre-translated into 42 languages and added to your property page instantly.
  4. If you don't find the info you wish to add, click “Request a change” and fill out the text box as clearly and specifically as possible. Tip: Bullet points are the quickest way to include your info.  
  5. Scroll to the bottom of the page and click “Submit request” when you’re done.

(you can also read more in How can I add information to ‘The fine print'?)

Your requests will go to our Content team, who will then make the changes to your property description. 

All description-related requests are evaluated by our Content Team. They make decisions on potential changes based on best practices and company guidelines.

Let us know if you have any questions!


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Isle of Wight … 1 year ago

So you're suggesting that we can change The Fine Print.

We've had a long, ongoing saga with Booking.com to get changes made to The Fine Print. It was Booking.com that suggested the changes. We requested the changes, and then Booking.com said no.

So .... what exactly is the situation with The Fine Print? Can we change it or not?

Profile picture for the user f
7
Fluff (new account) 1 year ago

...and it's not just the fine print. The main description and room descriptions are EXTREMELY difficult to get changed to something that is correct, let alone sound good. BDC always comes back with

'our research shows/our automated system based on web search words, based on best practices and company guidelines"..yadda yadda. It's tired, it's wrong, it simply does not work. If BDC can't even get Extranet to work properly how can you claim your descriptions controls are working, there are far more complex algorithms at work here.

 

As Isle of Wight Vacations  pointed out, our changes are usually rejected. I even had some ESSENTIAL C19 information rejected!!!

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Isle of Wight … 1 year ago

We manage a lot of properties. We made exactly the same "change Fine Print" request on all of them a couple of weeks ago, as suggested by Booking.com.

For a few properties, the changes were accepted - "Thank you for contacting us here at Booking.com, to add important information to the fine print. We apologize for any inconvenience issued by the situation. We've now updated your property's Important Information according to your request: "

For most properties, they were refused - "I'm sorry to inform you that the request changes were not accepted. All description-related requests are evaluated by our Content Team. They make decisions on potential changes based on best practices and company guidelines."

Lots of different reasons / excuses for refusing the changes that Booking.com suggested. "Standardised text" is a common one.

So .... what exactly is the Booking.com policy?

These changes are very important as they tell guests to check their email (including spam/junk/trash folders) and to log in to their Booking.com account to check their Inbox to see the directions and check-in information that we send. If guests are not explicitly told this, they get lost, they get angry, they keep phoning and messaging us to ask questions that we have already answered. They tell us they will never book with Booking.com again. It's not a good guest experience and it's not our fault, it's Booking.com's fault.

And the most annoying thing is that this is something that is so easy for Booking.com to resolve ......