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Guests cancelled but left a review

Booking #***, Linda *** didn't stay at this motel, and her booking got canceled left a review. 

2 Replies

Ilaria - Commu…

Hi Kent Motel,

Thanks for your post, it’s great to see you getting involved in the Community :) Do you have a specific question or advice to offer? 

Looking forward to your next post,


1 month ago

I dont think it's allowed for a guest to leave a review if they cancelled or were a no show, provided of course the guest cancelled online or you marked them as a no show on your extranet from mid night that night. 

If both of those things didnt happen....then that's how the guest can leave a review.


1 month ago