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S-suites

Account Manager Contact

I would like to contact my account manager, however I am not able to find the contact. Please kindly advise how can I do so. 

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Office 5 years ago

Hi,

If you go to your Booking.com Extranet and then to the Inbox and Select Booking.com messages.

Scroll down and on the right hand side half way down it will give you the Account Managers name and contact.

However, if they are away it will usually be diverted to the Customer Service team.

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Info 5 years ago

I need my Account manager to contact me regarding queries on finances

Profile picture for user rsytnyk.visionapartments.com r
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Roman Sytnyk 5 years ago

And is there a Group Account Manager? We have 20 properties in Europe and would be good to have only one Account Manager/point of contact for all properties :)

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Leandri Klopper 5 years ago

Hi Roman,

I've noticed that you get an account manager per property. But that doesn't stop you from asking the same person for help with any of your properties.

Have you tried asking booking.com to allocate you a single person for all properties? If you ever do, please send us some feedback on what they say please.

Keep well

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Nicolò Stabile 4 months ago
Hello, my name is Stabile Nicolo and I am the owner of the Stabile Hospitality facility. Unfortunately yesterday morning I suffered a big theft, at around 6:50, when I was still sleeping, I received emails saying, first a second number has been added to my booking extranet, the other that we had added an email, yet another that they had removed the mini data from my extranet so what happened? That now I turn out to be nobody for the booking extranet, I have no access, I cannot restore my structure, I contact the customer assistance number and they tell me that they can do very little as my case is a very particular case and, being that my email and telephone number are no longer associated with the structure, they don't even give me much information, which is absurd because I have always been the owner from the beginning and it is clear that it is a fraud. Anyway tomorrow morning, one of the first things I'm going to do is make a complaint to the post office in the meantime I ask you please if you can help me solve this huge problem. It affects my work, my image as my structure has an excellent sweaty reputation with years of sacrifices
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Elsa Watson 3 years ago

HI there , 

I am trying to get hold of account manager for Underberg Accommodation here in Underberg.  We have a no of properties listed with us .  

Since Alistair left we have not heard or seen anyone.  Alistair was absolutey a star!

It is disgraceful that no-one has contacted us or arranged to meet as well. 

Please can this person whoever they are please get in contact.  

 

Many thanks

 

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