Account Manager, have you met yours?
We had an account manager allocated to us approximately a year ago. Not overly helpful via phone or messages but I always wrote that off to cultural and language barriers.
Anyway, we were finally paid a visit. We thought, great we can clear up all sorts of things, seek fine tuning advice on promos etc etc. face to face, much better and easier.
Sadly no. "Chocolate fireguard" comes to mind. Not particularly friendly, didn't want to speak English with me, only local lingo with my wife. Came out with mostly XXXX, when gently called out on it a couple of times gave a thinly disguised snarl and carried on. (e.g. "many european countries don't use credit cards" ?!!!) Had zero interest in our establishment or us, plus had no knowledge of this forum and didn't want to know either. When asked for insight on any market forces etc. just clammed up completely.
We had the suspicion that the department manager had ordered the account managers out for meet-the-partners week and it had gone down like a bad case of gonorrhea at a brothel on health inspection day!
A great exercise in lowering our impression of BDC and we were left with the feeling foreigners were unsavory to this person. No information or anything of interest or use was given and didn't want to listen anything we had to say or ask. We really wondered why they even bothered visit.