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Are we partners ??
i do not understand why booking.com do not give a change to our guests to change their dates for a future booking via its platform and prefer to force us to refund the guests even they have chosen the risky a non-refundable policy.
I agree that we should be in charge of our own policies. Most of my bookings were/are non-refundable and I have been brought to me knees with having to do so many refunds.
I think Booking.com have done so much to help the guest but nothing to help the partner. A 50/50 refund would have been slightly fairer
That's the most fair for everyone !
I totally agree that if guests choose to select the non-refundable option then this is the higher risk option to them and this policy option means non-refundable.
In the airline companies when you buy a promotional ticket anyone refunded the amounts until may also.
They only offered change dates
Then we have the same rights
Thank you
I actually had a guest message me the other day for their non refundable reservation- we are not able to get a refund on our airline tickets so we thought we would try to get our money back from the hotel!!
So a massive airline can refuse to refund you but you want my tiny guest house to refund you?!? and booking.com are willing to authorise this also!!!
I've cancelled my direct debit with Booking.com and have told them they will need to set up a payment plan with me and I will repay them when business takes off again. If they don't like that, they can take me to court!
I had a guest who booked through homeaway and paid to them .
The booking was for the end of August for 2 weeks .
My cancellation policy was -free 21 days before the arrival .
Our guests cancelled 2 weeks ago and asked the money from the homeaway .
The homeaway replied yestersday :
Unfortunately we are unable to expedite the processing of any payment. We hope that the situation will stabilize soon and appreciate your patience during this time, Delays can currently take a few weeks
if homeaway find it difficult to refund a policy that is obligated to refund it ,is it easy for me having a small family business to refund non-refundable bookings ?