Blocked account!

Hello dear Booking.com,

I hope you are good!

I need your help! Please can you help me about my property's account?! When i enter to my property's extranet and when i type login and password it show's "ACCOUNT BLOCKED"!? But how? I know my login and password!

Also i asked to send change password link to my e-mail i can't get message about it!? Please give me help! I'm trying it more than a week but i can't get answer from you! 

I hope good news from you! I hope.


All the best

Art House Hotel manager (Khiva,Uzbekistan)