Cancel a confirmed booking
I have a guest in my residence who was tested positive, and asked to extend, in the main while, i received another confirmed booking, I asked the upcoming guest to cancel or amend his booking but he refused.
I want to extend for my current guest considering his current situation.
I have sent a request through booking.com to cancel the booking but guest did not respond.
Hi Hosny Mubarak
How foolish for that second future guest to refuse to cancel considering the covid19 case.
If you cannot accommodate them then simply ring BdC support and explain the situation, they should then try to relocate them.
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