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Cancel reservation
Dear sir/madam,
Could you please cancel reservation ***, under the name of ***.
She has cancelled her reservation via us.
Unfortunately I can not cancel the reservation on booking.com anymore.
We have charged the cancelation fee.
I am looking forward to your confirmation.
Kind regards,
Jody Laanstra
Desk Manager
Hello,
once reservation is cancelled within 24 hours, you must not be charge. But it should be before check out date, otherwise you will be charged.
Please ask for support