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Cancellation
I received a last minute booking for today for 3 nights.
Unfortunately we are not at the house until late today and are unable to prepare things. It is also my birthday tomorrow, so we have now made plans to be elsewhere and it will be difficult to look after the guests.
I appreciate that I should have blocked out the rooms, but the plans were all made at the last minute as we did not have any bookings.
I have contacted the guests to apologise and ask them to cancel, but I wish to ensure that neither of us are charged for a booking that does not happen.
Thank you for your assistance.
Hi Gavin French, thank you for sharing here. May I kindly suggest to contact our Support team via your Extranet Inbox or as explained in this article for this topic so that we can ensure that everything is sorted out for you and the guest correctly? https://partner.booking.com/en-us/help/support-contact/contact/where-yo…
Additional information on no shows and cancellations: https://partner.booking.com/en-gb/help/reservations/overbookings-no-sho…
I wish you a a very happy birthday already! :).
Many thanks for your response.
I have been in touch with Customer Support and the guest has cancelled now. Hopefully all will be okay.
Thank you for the birthday wishes, too. It is actually tomorrow, and I’m hoping to have some good celebrations!
Gavin
It's my pleasure, Gavin French, and thank you for your update. Happy to hear that it is solved now. Wishing you a great day tomorrow, enjoy!!!