Cancellations affect overall score

Why does B..C blame me when a guest cancels ?
I know it’s true as I have asked them but got no reply.
They did say that all cancels affect the overall score, so customs puts invalid card on the booking, not having read the terms, card declines, booking cancel, minus score for property. Scandal and a very very poor way to treat the people who make your huge profits

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Veronika Group 6 years ago

Yes, more than the average number of cancellations will affect your performance score and can kick you out of the Preferred Partner program. There is a lot of ways you are able to reduce cancellations like introducing credit card checks, prepayment policies, non-refundable policies, restrictions, early booker promotions, etc. More on these topics can be found by visiting the 'Boost your Performance' section of this Forum.