i
1
CAN'T CANCEL RESERVATIONS IN THE EXTRANET
Our clients demanded to cancel their non refundable reservations. We refunded them but we need to notify you which one do we want to cancel.
Thank you in advance.
Rosa
Youv are in the wrong place. Ither phone booking.com on their customer servise or try to click on the reservationyou want to cancel and whhen you're on the reservation page click on Request to cancel reservation.
Neri
You are in right place.
Sounds like you directly refunded so to prevent commission invoice on said bookings use
Extranet, inbox, booking messages, contact us
Pick the relevant categories, include booking reference and submit.
Will take time for backlog and adjustments
Kind regards, be safe, be well