House Rules and Policies
I have guests who have openly admitted that they have breached my house rules/policies. Specifically guests are asked to shower before entering the pool, they haven’t done this and now I have a green pool. The pool has been cleaned correctly (before anyone suggests otherwise) and we have had to add an additional unscheduled clean. We went to our house to inspect- the guests were disrespectful, rude, called us liars and implied they were still not going to follow our rules.
I always send out in advance of arrival a copy of our House Rules and Policies which includes pool rules and ask that they confirm in writing they have read and understand them. Which they did. There is also a copy in the Guest Information book and pool rules are also displayed next to the pool. I have informed them that due to the damage caused they would be charged €30 for additional cleaning- I don’t think this is unreasonable. They only have 1 day left but I have new guests checking in the day after. Am I being unreasonable in charging them?