How to cancel reservations due to Coronavirus

Hi all, due to unsettled situation of a COVID-19, I want to cancel all reservations made, but I have no such an option. I send a kind message to all my guests asking to request reservation (as that seems as o my one option) though no responses yet. What is the best thing to do?

Regards,

BrookAve 3 years ago

Hi as you have already sent the guest a message then simply open each one detail page and on right click the button to 'Request Cancellation.

Choose option 2.

Then wait, for the system and guest to confirm.

COVID19 - How-To handle enquires for Change of Dates, Last minute cancelations, Refunds etc

Einaras Radzevicius 3 years ago

Thanks Barry, appreciate it!

Is there a way to only allow to book the full house for a certain period? Thanks.

I like to regulate my properties to be bookable at least one day before arrival. How to make this setting?

Hello, On the 9th-11th of November I had a guest in my apartment according to the booking No. ********. After my guest has left I received an apartment rating

Setting up deals and discounts

How to cancel reservations due to Coronavirus

Thank you for making this Community what it is today

Property management

Payments, commission and invoices

New to Booking.com

Other discussions

Booking.com updates and announcements

Hospitality and guests

Tools and account

Interests and fun

Events and webinars

Full House Booking Question

set to be able to book only for the next day!

About evaluation

Building customer loyalty by making guests feel like part of the family

Traveller Review Awards 2023

How to cancel reservations due to Coronavirus

Related posts