You can't cancel a reservation. Contact the guest and explain to them that they need to do it or email the booking.com help team using the Inbox icon on Extranet.
Hello my name is Valerie, I do not have a reservation I work for the stratosphere Hotel. we have had guest trying to contact you, the number we have listed no
Hi Booking.com, I would like to canncel this guest for Free of Charge due to our testing in Sale department. The Guest detail: ID:******* Name: ******* C/I: Sat
You can't cancel a reservation. Contact the guest and explain to them that they need to do it or email the booking.com help team using the Inbox icon on Extranet.