Profile picture for user info.trumangillethousebb.com w
3
Wayne Cahoon

Inbox number of open (unread) messages does not match actual #.

1) How do I shut off the # showing how many unread messages are in the Inbox? In the upper icon task bar it shows that 2 are open, however, in the Guests/Customer Service it only shows one.

2) How can I turn off or record that I don't need to answer a guest message? The guests asks a question, I reply and then they say thanks. There is no way that I know of to close out that conversation without replying to every thank you or if they just make a comment that doesn't need a response. Why can't I close out a conversation, or am I missing that?

3) How can I close out a conversation with a guest that has already left the property and paid their bill and the question is not valid any more?

4) I've been having this unread message, however, I've answered it, but the unread # doesn't change to none. Any thoughts.

b
11
BrookAve 1 year ago

 

  1. you cant.
  2. yes there is, a small text after it - No Reply needed, click it.
  3. see #2, or reply with a random character like '.' , dot.
  4. report it.

 

 

 

 

contact partner support, see below 3 methods

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

 

 

 

 

 

 

contact partner support, see below 3 methods

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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