Incorrect Guest Review award 2018
Has anyone received a guest review award that was different to the year end score. We got to a score of 9 in September 2018 and held that score until end of year. Certificate arrived in January with a score of 8.8.
Earlier in 2018 booking.com agreed to a massive removal of old reviews that were for previous owners prior to business purchase in June 2017 . Our higher scores after ronovations were not impacting the score average. Now after 220 reviews we have average of 9. These are all reviews since June 2017 so hence my disappointment with the award given.
I know, it is frustrating if you work so hard to keep that 9 up on the listing.
Apart from how BDC does calculate it, honestly, I don't think guests will pass by your property if it "only" has 8.8 points reward.
Your reviews are speaking a clear and positive message. Your property stands out, your hospitality skill is appreciated I am sure.
In the meantime together with all the hosts, the BDC will work on something that works best for everyone.
It is being finetuned and they are not there yet. I wished it was perfect too!
But for now, happy and successful hosting for you G. Royston :)
A host from New Zealand.
Yes, I am positive that BDC will find the best solution that suits everyone.