Also, make sure the booking is still valid, you can't send messages on cancelled bookings. If all else fails, call Booking.com so they can check if the problem lies on their side:
Hello my name is Valerie, I do not have a reservation I work for the stratosphere Hotel. we have had guest trying to contact you, the number we have listed no
Hi Booking.com, I would like to canncel this guest for Free of Charge due to our testing in Sale department. The Guest detail: ID:******* Name: ******* C/I: Sat
Hiya,
Welcome to the Forum.
What error does it give though?
Also, make sure the booking is still valid, you can't send messages on cancelled bookings. If all else fails, call Booking.com so they can check if the problem lies on their side:
How do I contact Booking.com?
Best of luck