I have a 30 day non refundable policy set up on Booking.com and I note that some guest reservations are showing different to this.

I.e 7 days and 3 days how can this be ?

Is booking.com overiding our policy and which one is in force ?

BrookAve 4 years ago

If you are on payments by booking.com and free upgrade on some bookings to [RISK FREE],

Then that is likely why.


You still get paid either way.


Since your partner profile is missing your property listing url kindly llease add it so we can see it. Help us help you by doing so.


Kind regards