Definitely contact Booking.com directly through the Extranet - you will find a local call center number which you can phone and request any changes and they are able to open your listing.
Hello my name is Valerie, I do not have a reservation I work for the stratosphere Hotel. we have had guest trying to contact you, the number we have listed no
Hi Booking.com, I would like to canncel this guest for Free of Charge due to our testing in Sale department. The Guest detail: ID:******* Name: ******* C/I: Sat
You need to contact them via extranet by sending them a message or call your account manager.
Definitely contact Booking.com directly through the Extranet - you will find a local call center number which you can phone and request any changes and they are able to open your listing.