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New Member

Hi I'm new to booking.com  I have a property in Cyprus, steps to the beach and I thought I'll try booking.com

https://www.booking.com/hotel/cy/villa-emiliana-agia-triada-paralimni.html?lang=xu

1) I haven had a couple of bookings and then they were cancelled for no reason. Am I doing something wrong? 

2) I was disappointed also  that booking.com could not take a security deposit on my behalf. I live in the US. Even if I lived in Cyprus it's not practical to ask guests to pay cash security deposit on the day they arrive. 

Any advise would be appreciated.

Thanks

Claudia 


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Aaltje B. 5 years ago

You are not doing something wrong Ccn234, this is how the system works apparently.

You could change the cancellation policy, have a look into that.

And Bdcom being the only ota you get people through? Since most people have a group of different agencies they work with to increase the bookings.

A channel manager can help to oversee the calendars that are all combined.

Any other questions, just bring them on!

Greetings,

Aaltje B.