Our property is up a mountain with breathtaking views of the Ocean from all rooms with stairs. However we seem to be rated down on our location even though we say we have stairs and are ontop of the mountain in our profile. We do have staff that do all the carrying of bags for clients. Our property is on 3 floors. this brings my rating down to a 9.6 which we would like to improve on. Any advice??
Nicola, 9.6 is a great score..I doubt if another few points up will impact your guest numbers to any great extent. There are hotels near here with scores of 7.6 that still get plenty of guests..enjoy your current success !!