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Payouts update from Community Manager

Dear everyone,

Thank you again for your patience during our finance platform maintenance period, which is now nearly complete. During this time I’ve continuously read your thoughts. I recognise that this delay has caused significant inconvenience, and speaking on behalf of all my colleagues we sincerely apologise.

We’ve started to process accommodation partner payouts this week. The majority of your regular payouts have already resumed, and we expect to process the remainder in the coming week. 

This maintenance work was essential to maintain the online safety and security of you, your guests and our systems. Myself and my colleagues have heard your feedback and we’ll act on it to improve moving forward.

Thank you for your understanding and cooperation!


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Álka 21 9 months ago

Dear Didem, 

You are on behalf of Booking.com - don’t you think Booking the company should compensate money 💰 to all hosts whom nor get paid since 28th of June over a month ❓❗️ instead of a late apologise only , yet still NO money paid into our bank accounts even now today 28July ❓❗️

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Barry Praag 9 months ago

Absolutely I also got paid on the 27.6.23 and since then nothing at all.

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Amanda Schofield 9 months ago

We have not received any money so far this year disgusting booking.com 😕 

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Albin 9 months ago

Thank you for your kind words.

I will now attempt to pay my electrical bill with these very words.

Wish me luck!

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Romana Cernikova 9 months ago

Tell us what is really going on. You are only promising and no money are arriving.

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Willem en Ria … 9 months ago

The booking.com company is based in the Netherlands.
According to the link below, booking has the payment obligation of 30 days from company to company.

MKB-Servicedesk
The quote:
Is 14 days a legal payment term?
No, it is not defined that way. If you deliver to consumers, you may agree that way, but it is not legally defined. Invoices between companies and between companies and governments must be paid within 30 days at the latest.

This deadline has now been exceeded.

It would behoove booking.com to compensate for this. 
In terms of communication, I would like to see booking.com communicate more SMART with its hosts.

Without hosts no booking.com, without booking.com fewer guests.

 

Today 31-07-2023

 

It gets crazier and crazier.

Payout on hold. You have an outstanding balance that needs to be cleared.
Normally these are cleared against outstanding bookings. But since nothing is paid out, booking now finds that I am not meeting my payment obligation.
This money has still been transferred now 10 days ago.
But it is totally unclear where to send the proof transfer to.

 

These articles I read.
Isn't the maintenance on the financial system just a smokescreen related to tax debts in Italy?

Tax-Italy (dutch)
Moving into the new headquarters whose costs are much higher?
FD-Newspaper (dutch)

They do put the trust to an extreme test.

 

Kind regards,

Willem de Lange

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GD 9 months ago

Utterly unacceptable on booking.com

I won't be renewing my advert,Infact you have bank rolled your organisation,your staff tell lies,you have a system of robotics answering messages,and you don't reply to anyone's concerns.Having written to the EU Commission regarding your conduct,they agree matters will be addressed.I hope big fines are applied to your organisation,just as lack of funds has destroyed my BUISNESS,as we can't pay our outgoings after depleting our bank account to a status of overdrawn.Good riddence,but you have not heard the last.

NOW WHERE IS MY €2650????

Sorry you can not answer that,because your inept.

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Villa Cambo 9 months ago

Here 10000€ We going to thake some action. Maybe all togehtervia facebook,

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Ed Galesloot 9 months ago

Here the same problems. What can we do together? If anyone has a solution please let us know! Together we are stronger

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kaisa ovaska 9 months ago

I am from Finland and also waiting for my money from last month.

I donot get any answers from booking.com.

 

 

 

 

 

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kaisa ovaska 9 months ago

Same thing here. I am from Finland 

 

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Katherine King 9 months ago

Bottom line to be get paid while the data is corrupted by their errors is to request manual payment. 

under Finance/Reservations statements/dispute commissions. 
Click any booking they owe you, (i would choose the oldest) it puts a blue tick scroll up in blue there will be a flag with ‘1 dispute’, click on it. It opens a direct message to credit control who are in the department or at least got the ear of the team that can raise manual payments. 

• List by booking number all the room sales less commission less payment fee. 

* Important *
request the correct amount. 
(Tip under bookings it splits the commission and payment fees out) 


• Request payment by close of business day or you are instructing your legal insurance to start debt recovery. 

• BDC has kept 100% of guests money while they rooted around and corrupted a live system for a 1.3% payment fee/charge and 

 Lied blatantly to it hosts. 

 The rest is a record of how I tracked their errors as I only started hosting 16th June.


You don’t need to read it but it is there for the community of Hosts to have the truth. 
 

BDC have been told to be honest about there errors. 

I am going to start cancelling next years bookings. 
 

As of 14th August. My first August check out was a 12 night booking,


I can see from my host account the data has not completed month end procedures from June. Hence July will not complete. 
 They didn’t learn from their mistakes or listen to logic.

Consolidated payment run 28th June to 24th July (cannot remember exact date) would not work. 

• I informed them on the 23rd via email and phone call. Very strongly . I was paid in full by manual payment. 25th July. Actually they over paid due to their errors.. 



No automated payment run will work until the invoices have been allocated to withheld funds. 

Why did this happen ? 

Answer: The data was corrupted by their ‘maintenance’ in June by running the commission invoice before the end of June.  Invoice did it’s postings to June’s ledgers and closed the ledger but 28th 29th 30th June still had to check out and couldn’t post to hosts as it was now on July.


Effectively created one sided journal and error codes 


This is why 28th -30th June check outs were not included in Junes payouts. The check outs  had been dropped into the abyss and had to be picked up by journal I would guess. 


Informed BDC  early July and literally talked through a credit controller lady to see my missed check out.

 
Told her that is one sided accounting it will crash the automated system, month end will not complete, the ledgers will not reconcile. 

It’s a serious issue. 

**The data has to be rebuilt on a mirror system from a copy of 26 th june back up. Run a mirror of  reservations and check outs run the june month end with the missing payment fees missed to match the invoice that was raised dated 30th June,

 

• Perform month end ie allocations of with held monies to invoices

Complete month end reporting.


 No payment run as none were automated. Mirror from reservations and check out data for July to new server that is not live.( still leaving the missed payment fees missed as the mapping was not corrected July) map any adjustments debit/credit notes that had been created July. Further corrections will have to be correct August. 

 

Run the invoices with all the missed payment fees still missed (it’s August so debit notes can be raised August) Mirror any manual payments that have been made July to non live system. Run month end ie allocations of withheld to invoices , reconcile ledgers generate all monthly reports. 
 

• August 1st apply the mapping fix from the journal that is created by checking out it will be automated and identified by host account and Nominal ledger codes 


ie cr bank room sale dr host room sale  cr host provision for commission cr provision for payment fee. (Check payment fee is set up correctly in the ledgers)

Check every mapping line debit and credits feed through nominal ledgers correctly. It’s automated so map a small account. 

(I suggested mine to create the nominal ledger report download to xls. Check exactly where thr data is mapping) in essence create the T accounts to make sure nothing is dropped. 


Without touching the live. 
•copy from live- do not touch live•  

if all mapped on mirror system and month end generated correctly all monthly reports and sure mapping is correct’ make a second mirror stand alone

Then apply the mapping fix 

Apply the invoice date field range to Month  for payment fee from week.


 Mirror across 1st week of reservations and check outs if all correct and provided for mirror across until from bookings and check outs and make mirror one live. 

The old live will have to sit on servers frozen as at the date of moving everyone over.  
We should all then be on a new amended live system.

 

I cannot take the stress of watching BDC Lie and some how hush their mess up.


I will honour this years bookings but will be closing BDC in January. 
Katie 

 


 

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Flamingo Apartment 9 months ago

This is very interesting to read. I felt like I was doing my computing programming course again. So when will all the outstanding payment be made. Do you know? 

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Susan Jackson 9 months ago

Kate is this why the commission and payment fees for some bookings have been swopped around? A host on face book couldnt understand why his payment fees were suddenly so high..it was due to them charging 15% for them... and ionly charging 1.3% for commission. The net payments were obviously the correct amount.. but totals on their systems totally wrong

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Susan Jackson 9 months ago

Have you not been paid yet? IIve been following your posts on here

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Flamingo Apartment 9 months ago

Susan I have not been paid, I got a 4700 payment which is just about 10% of what am owed

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Susan Jackson 9 months ago

Its just heartbreaking. The amount they owe us iis peanuts compared to many people on here...BUT it pays our bills and due to covid and illlness last year our savings were heavily eaten into. We provide such a good service for our guests and work so hard llike so many hosts and this is how we are treated

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Flamingo Apartment 9 months ago

It’s really unfair the way we Host has been treated. I think we deserve to be compensated for the error that THEY made. We should not have to pay the price for this.

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Katherine King 9 months ago

Hi Susan,

This sounds like an idiot in BDC has tried to pick up the payment field in the journal, but has dropped the commission field titles, but the percentage field is the same. Ie they over wrote commissions to payments in title or changed the nominal mapping code for the 15% to payment fees nominal code, which is more likely and a real dumb mistake as the 15% will be sat in payment but the provision in commissions. 

Either way, it needs to be reversed as accounting needs to be kept accurate and timely records.


If the payment fee is 15% on the invoice but the withheld funds from check out the 15% is sat in commission 🙄 it is not going to match! 
 

The automated allocations will think the commission is outstanding and payment fees is over paid.  Or vice versa depending if it is the invoice or check out provisions. 

It will put the account on hold for the outstanding commission or payment fee  and happily accept the overpayment of payment or commission fees to carry forward as in BDC’s favour. 

***


It is insane that they are ‘guessing’ accounting is balanced .. that’s the beauty of it.  
The twit that has played on that hosts server will of made all the commissions provisions mis post to bank fees if it is the check out journal.  Or if it is their invoice oh crikey.  

  This in turn will make the invoice not be able to match commission to commission because one side is  sat in bank fees! 🙄 


BDC needs to stop messing with the live systems when they do not have a solid 100% true and tested fix from a mirror system. 


seriously I would actually fire the person that thought it was a good idea to run month end before the month had ended, 
Fire the person that approved messing with a live system without having the answer tested and proved on a dummy system.  

 
I got an email saying BDC want to call me again. I am exhausted by BDC. My head works my body and bones are done in. 

 

Last night after reading some of the live system errors around the world it looks like the top software and accounting team are absolutely rubbish and do not follow the logic of double entry book keeping. 


I sat and closed our BDC calendar from Jan 1st 2024 . 
I have written to BDC and have told them I am compiling a report to send to  my Scottish mp, hmrc and every European government office I used to work with. 

If I could get the money back that we have tied up in our static I would close the doors completely on it. 

Was supposed to be a little venture to help pay the site fees, (that increased by 13.5% in April) pay my friend to clean it and do all the heavy work. 
She lost her husband last year to a heart attack very sudden and this April m&co closed their doors so she was made redundant. 
She works 2 jobs and I wanted to help her and offset some of the mounting costs of fees for being at Lochlands. 
 

I have to have more surgery and life is too short to deal with corporate utter stupidity that BDC has caused so much pain and stress to hosts.  

How is it that our MP’s are not shouting out for the hosts? 
Why is it not plastered all over the news?

 BDC needs to be held accountable.

 I told them July to tell the truth. 

They haven’t, I am going to. But need to make it so everyone can understand it. Hubby eyes glaze over when i speak about mapping and journal entries! 😳

 

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Katherine King 9 months ago

Hi,


The only way to get paid currently is to request manual payments. 

 

They will not be able to run automated payment runs until the June and July data is rebuilt and month end has run successfully the allocations. 

I believe Sweden is rebuilt and payments have started.


Makes sense different countries on different servers. 

The problem is different ‘managers’ are continuously making more errors on their system. So what was a relatively easy fix is now a much more difficult one with idiots messing on the live system. 

They can post manual payment runs ie run a report to find all accounts on hold for owing 0.00 + positive number means they owe the host. 

I did suggest that in July. 

Without seeing the mirror system and the nominal ledgers I cannot tell how far along they are at rebuilding. 

I suspect it will be too tempting for some ‘managers’ to try and pull the payment fees in to June and July that were not actually charged in that time period. 
Which is illegal accounting to over write historical accounting records as they did on my host account.


Correction for missed fees need to be month following as I told them. 

I still have June 28th historical data over written first week of July. 
Hoping they correct on the dummy system. 

This is going to be very hard for BDC to come back from.

It could do a full Ratners .


It has been managed appallingly with lies. It’s the lies that has totally upset me.  The truth is there on our host finance screen. 



 

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Albin 9 months ago

Dear Katherine

 

  1. Sweden seems to be back on track, as far as i know atleast. Me and friends are being payed and on time it seems. Only from my micro-cosmos however.
  2. Its an absolute bliss to read your posts and really understanding that here is someone who knows what they are talking about. cant imagine your frustration lol.
  3. Apply for a job at BDC? =)
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Debby Veitch 9 months ago

Thank you Katherine for your updates. It’s been so good to understand exactly what has been going on. 
I’m posting this morning to say, despite the muddled updates I’ve been getting via the finance /payments page, I have now been paid. In full. Phew!!  Good luck to everyone still waiting. 
P.S. I noticed that partners cannot get into this discussion (and therefore get further information) unless they had actually contributed….interesting how BDC are fully in charge here ! 

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Lawrence Mullen 9 months ago

Im waiting to get paid 20 thousand  , whilst i have to sign a house deed next week.

This is unaceptable.

Maintenance should NOT take over a month to finish.

It s a disgrace , absolutely out of order.

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Flamingo Apartment 9 months ago

This is totally unfair, I have alot of properties to pay for. I have staff to pay for also I have my own personal bills to pay. You have made me into a liar for the past 6 weeks. Please can you process my payments as soon as possible because you are about to crash my entire business.

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EMF Hospitality 9 months ago

Same thing i here. I have payments i need to make, booking.com really disappointed me this time.

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Lucienne Joseph 9 months ago

Good afternoon Didem,

Thank you for your message about the  finance maintenance platform.. How about the validate plateform, I am waitting for about 4 weeks now for my studio to be open on your platteform.

I did everyting you request upload a video, ask for a code by letter to verify my adress but not receiving anything. Could you please help with that matters..

 

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Susan Jackson 9 months ago

My advice is advertise with another company..

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Phindile Kuzwayo 9 months ago

Which other one is better Susan? I’m really checking my options I’m tired of this nonsense. 

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Susan Jackson 9 months ago

Sorry only just seen your post. I use expedia, airbnb and own website.. costs tthe same but at the moment reliable with payments! We offer discount on website.. and make more money

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Lucienne Joseph 9 months ago

 I would like to be on Booking  mostly for the European Market and  caribbean market. 

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Susan Jackson 9 months ago

Looking at the current situation dont bother...use other platforms to advertise your business

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Abd abuhasanein 9 months ago

Hi didem,


I am a new person on the Booking site. I received an invoice for the first reservation, and it was paid. No other invoices have been received for the other reservations. So far, the Payout processes are pending. What should I do? Can you help me to understand the payment system?


Thank you

Abd

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Susan Jackson 9 months ago

Booking.com dont understand their system!!

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Nicole Peiliker 9 months ago

I’m also new here and have only received an invoice but I still don’t know how I will get paid? Where do I provide my information

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Haffnera Weran… 9 months ago

Good morning, 

 

when the payouts will happen? Was it a bussines decision to choose this various summer, high income month to shut it down? 

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GD 9 months ago

Certainly a good decision for their share prices,holding our money increased their share to 42% making their books look good,yet demolishing our business 

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Patricia van Trigt 9 months ago

Maybe it is time to contact the media about the problems Booking.com seems to have. I assume that the stockholders don't appreciate negative content in the media. I will contact a large newspaper in the Netherlands today and ask them to write about the payment problems at Bookings right now. This is probably more than just platform maintenance.  

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Susan Jackson 9 months ago

The only problem with it getting into the media is guests not booking as concerned about getting their money back if they have to cancel. Make sure you advertise on other platforms too

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Patricia van Trigt 9 months ago

I ask my guests to cancel their booking if they can get a refund and make a new booking att AirB&B or Micazu. I am very scared that Booking have financial problems and that I'll never get my money. 

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Lola Ade 9 months ago

I agree, and definitely have your property ready to go on another platform. 

I will be changing all property descriptions to an explanation of why guest should not book through booking.com and also attach the link for the new platform. 

This is heartless and the public needs to know what this company is up to. Small business owners being rinsed and ignored. All for what, silly apologies and false information. 

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Joanne Gough 9 months ago

I am extremely disappointed with Booking.com's failure to fulfill their payout obligations. Despite accumulating bookings worth over €15,000 since my last payout on June 22nd, I have not received the funds owed to me. This delay is causing significant financial strain, as I have essential expenses such as mortgage payments, bills, staff salaries, and a pending tax bill to address. Such a lack of responsibility and professionalism is simply unacceptable.

In light of this situation, I have decided to take action and reach out to the media to bring attention to Booking.com's unacceptable conduct. It is essential that this issue is highlighted so that others are aware of the potential risks involved in doing business with the company.

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Susan Jackson 9 months ago

I have a very small b&b and luckily was paid tthe missing payments on 24th July...BUT my recent payout was allegedly sent 27th JJuly but there is a 'technical problem' and wasnt sent after all!!! Obviously their 'maintenance' failed to work. If they needed to improve their security..wasnt it secure before??? Compared to many partners our income is so small BUT it pays our bills and ii have had to pay overdraft charges..totally unacceptable