I have an issue that I could not find a solution, so I decided to get help from partners. I have always answered to all my guests messages in 24 hours. But for some reason that I did not understand although I answered all the questions and requests of the guest, still showing me '' 1 new message to reply'' .
that has been there for a week and I just recognized that effects my reply score as bad way and reduce it.
How can I correct this? Please someone help me or tell me how to contact with the authorities.
Thank you in advance