What’s the process for guest reviews?
We know that guest reviews are a particularly important topic to you.
To try and help you navigate this process, we’ve highlighted some of the key points in how they work.
All guests who stay at your property can leave a review.
After their stay, guests will receive an email asking to rate individual elements of their stay and provide an overall score out of 10.
The overall score counts towards your Guest Review Score.
After at least one guest has reviewed their stay at your property, you’ll receive your Guest Review Score. These scores are averaged out to reach the score shown on your property listing.
We consider an average of your scores over the past three years (to take into account the lower number of reviews received during COVID).
The individual elements are scored using a smiley-face system.
Ranging from poor to excellent, guests are asked to rate specific aspects of their stay including staff, location, facilities and cleanliness. Guests can also leave a comment where they can explain why they enjoyed their stay or why it didn’t meet their expectations.
Want more information on guest reviews? You can read more here. Don’t forget to leave us your feedback, comments or tips below.