j
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Where are the templates?
Hi
Could anyone tell me how I find the welcome template I created? I need to change it but can’t find it anywhere.
Thanks
Jenny
Hi
Could anyone tell me how I find the welcome template I created? I need to change it but can’t find it anywhere.
Thanks
Jenny
Hi Jane Hayes
Message templates are located under Property Menu > Messaging Preferences
https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/messaging…
Kind Regards
Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .
How To Guide :
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…
How To Contact Booking.com:
If urgent, call the dedicated phone number* found in your extranet ‘Inbox’ tab. Under Booking.com Messages, Click on Contact us to reveal the phone number.
For more general info you can contact one of our main lines for help.
Got a specific financial question?
Call the dedicated phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.
Please note that our finance team is available during business hours, Monday to Friday only.
Hi - I've had problems locating the message templates 'easily' too.
Go into your Reservations. Click on a reservation, ideally where a conversation has started. Scroll down, the 'Templates' link is there.
John
The link above still works, i just checked it.
https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/messaging…
TIP : create a message template for dealing with cancelation requests, then when in the reservation message window you can select it , then tailor name of guest before sending