How do other people feel about anonymous reviews good or bad. To me reviews are designed to help us improve our business. If it is anonymous we cannot contact the guests to find out what was wrong. Where is the partnership? The partnership is with the guest not the operator. Booking.coms response is very weak at best but because they have the monopoly we do not have a choice. Why are they not listening to partners having seen I am not the only one concerned.
How do I know it is not the competition destroying my business?