Booking.com not much help with misplaced negative review.
I have a simple problem that no support staff seems to be able to fix. A guest left a review that had a negative element to it which is not a problem normally as I can respond to the review and my response is shown in the review section of my listing. However in filling out the online review form she put the negative comment under the "what you liked" section and the positive under the "what you didn't like" section. The site then selected that negative comment and put it up on the first page of my listing that a potential guest sees under the heading "What guests liked".
This is obviously misplaced and does not help with my bookings, but but after multiple phone calls and e-mails no-one seems willing or able to fix the problem. I am basically being told I have to live with this which is really annoying. Something as simple as this obvious mistake and nothing can be done? It is hard to believe such a big site as this has no way of dealing with a simple guest mistake in filling out a form.
Anyone else have any advice or a similar experience? I am on the verge of moving on to some other booking agent that can offer a bit more help to their "partners" as I have had no bookings since this negative comment showed up on my front page.